Dharma Vibes will not issue a refund if the customer entered an incorrect/incomplete/inaccurate shipping address provided at checkout.
If your tracking says your package was delivered but you did not receive it or the package is missing, it is your responsibility to first contact your local post office to report the issue concerning your stolen/lost/undelivered parcel.
International Missing packages: For lost or missing International packages, We will offer our customers a Replacement or a Refund.
Return to Sender packages: All packages returned back to Dharma Vibes will receive a refund or re-shipment.
Packages stuck in customs: All packages stuck in customs will not held Dharma Vibes liable. The delay of the package is due to your country’s law that packages undergo custom clearance. It is the customer’s responsibility to call their customs to expedite the clearance process.